Privacy policy

Who we are

Pack Planner Pro is a product of Jennie's Positive Paws. For the purposes of this website, Jennie's Positive Paws is the controller of the personal information described in this policy.

If you need to contact us about privacy or data use, email hello@packplannerpro.co.uk.

What information we collect

We collect information in the following situations:

• If you contact us through the website form, we collect the details you type into the form, such as your name, email address, business name, role, and message.
• If you accept analytics cookies, Google Analytics may collect information about how you use the site, such as the pages you visit, the device or browser used, and whether a buy button was clicked.
• If you click through to purchase Pack Planner Pro, you are sent to Payhip to complete that process on their platform.

How we use your information

• To reply to enquiries and help you decide whether Pack Planner Pro is right for your business.
• To understand which pages and calls to action are working well, if you have agreed to analytics cookies.
• To improve the website, product messaging, and support information over time.

Contact form and enquiry handling

The contact form on this site is processed through Web3Forms. When you submit the form, the details you provide are sent to Web3Forms so the message can be delivered to us.

We use the information you send to respond to your enquiry and keep a business record of that conversation where appropriate.

Cookies and analytics

This site uses a consent banner for optional analytics cookies. Until you accept analytics cookies, Google Analytics is set to denied by default.

If you accept analytics cookies, Google Analytics may measure page views, general usage patterns, and buy button clicks so we can understand whether the site is helping people find and evaluate Pack Planner Pro.

If you decline analytics cookies, those optional analytics cookies should not be used in the normal way for your visit.

Purchases and third parties

When you click a buy button, you are taken to Payhip to continue the purchase. Payhip handles that purchase journey under its own terms and privacy information.

Other third-party services used on this site may include Google Analytics, Vercel Speed Insights, Web3Forms, and Payhip.

Our main legal bases

We generally rely on the following legal bases:

• Consent for optional analytics cookies.
• Legitimate interests for replying to business enquiries and running the website.
• Steps before entering into a contract where you contact us about buying Pack Planner Pro.

How long we keep information

We keep enquiry information for as long as needed to reply, continue a relevant conversation, or keep a reasonable business record. We do not keep personal information for longer than necessary.

Your rights

Depending on your situation, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction, objection, or withdrawal of consent.

If you want to exercise any of these rights, contact us at hello@packplannerpro.co.uk.

Questions or complaints

If you have a privacy question, please contact us first and we will do our best to help. You also have the right to complain to the Information Commissioner's Office in the UK if you believe your information has not been handled properly.